Shipping Information

We take great care in preparing and packing your order so it arrives safely and on time.

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Processing Time

All orders are prepared and dispatched within 1–3 working days.
You’ll receive an order confirmation email immediately and a dispatch notification once your order has shipped, including tracking details where available.

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Shipping Carriers

Orders are shipped from the UK using trusted delivery partners such as Royal Mail, Evri, or equivalent carriers depending on the item size and destination.

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Shipping Destinations & Estimated Delivery Times

United Kingdom – typically 1–3 working days after dispatch
Europe (EU) – typically 5–10 working days after dispatch
United States – typically 7–14 working days after dispatch

Delivery times are estimates and may vary due to carrier delays, customs processes, or seasonal demand.

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Tracking Information

Tracking is provided for most orders. Some smaller items may be sent via standard untracked services.

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Shipping Costs

Shipping costs are automatically calculated at checkout based on your destination and order size. We always aim to provide the most reliable and cost-effective service.

Free UK Delivery
Standard delivery within the United Kingdom is free on all orders.

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Customs & Import Duties

For international orders, any customs fees, import duties, or local taxes are the responsibility of the customer.

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Delivery Issues

If your order has not arrived or there is a delivery issue, please contact us at info@mizunaart.co.uk
Missing parcels must be reported within 30 days of dispatch.